Accessible  Health Service

Empowering Deaf and Hard of Hearing people to make informed decisions about their health.

What is the Accessible Health Service

Accessible Health is the bridge between patients and health professionals, acting as a virtual reception we can support Deaf people and those with a hearing loss to organise their health appointments, access test results and request treatment.

“Brilliant service and very reliable.”

SG

Critical Support for Patients

Support from Accessible Health means Deaf patients are no longer reliant on family to support them and their health information remains confidential. Without Accessible Health many patients may not seek medical help, and those that do may struggle to communicate with the booking system leaving them unsure if communication support had been booked. As a result appointments or treatment may be being delayed, impacting on physical and mental wellbeing.

For Health Professionals

Accessible Health benefits health professionals as it alerts them to the need for appropriate communication support, we can support them through the booking procedure with the Wales Interpreting and Translation Service (WITS) and can liaise with patients on their behalf.

With the support of Accessible Health, patients are seen quickly, with appropriate communication support and are therefore more likely to be treatment compliant.

Additional Services