Accessible  Health Service

Accessible Health is the bridge between patients and health professionals

Empowering Deaf and Hard of Hearing people to make informed decisions about their health.

We support Deaf people and those with a hearing loss to:

(hover over the circles for more details)

Organise Health Appointments

Making, Checking and Cancelling appointments

Advocating for communications support

Information how to contact Welsh Interpretation and Translation Service (WITS), record details of preferred interpreters, identifying interpreters book for appointment

Follow up action

Request repeat prescriptions, accessing test results, liaising with health professionals

“Sorted out quickly via phone to the Specsavers on behalf of a deaf client on the same day! 😁👍”

“Lovely very good Sarah Thomas very helpful”

“Outstanding service, health concern sucessfully resolved quickly”

Critical Support for Patients

Support from Accessible Health means Deaf patients are no longer reliant on family to support them and their health information remains confidential. Without Accessible Health many patients may not seek medical help, and those that do may struggle to communicate with the booking system leaving them unsure if communication support had been booked. As a result appointments or treatment may be being delayed, impacting on physical and mental wellbeing.

For Health Professionals

Accessible Health benefits health professionals as it alerts them to the need for appropriate communication support, we can support them through the booking procedure with the Wales Interpreting and Translation Service (WITS) and can liaise with patients on their behalf.

With the support of Accessible Health, patients are seen quickly, with appropriate communication support and are therefore more likely to be treatment compliant.

“I find really very useful to have cos to call dr /dentist/ hospital etc if I need help, they will phone whatever to get appt i grateful why sometime can be long wait 5 mins or an hour to catch whatever I need without staff who can explained and very useful to have BSL.. Also, very condfital and respectful. In the old days use family i rather be independent and more private without cos i cannot do without them i must apricated it. Thank you, cos, for supporting us all Deaf peoples for north Wales.”